This Privacy Policy outlines how personal information is collected, used, disclosed, and stored in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
Personal information may be collected when individuals:
- Visit the website or use services
- Contact customer support or make enquiries
- Subscribe to newsletters or marketing materials
- Provide information through online forms, surveys, or social media
Types of personal information collected may include name, email address, phone number, location, device data, and any other details voluntarily provided.
2. Use of Personal Information
Collected personal information may be used for purposes such as:
- Providing and improving services
- Responding to inquiries and support requests
- Sending updates, newsletters, or promotional materials (with consent)
- Ensuring website security and performance
- Complying with legal obligations
3. Disclosure of Personal Information
Personal information may be disclosed to third parties in the following situations:
- Service providers engaged to assist with operations (e.g., hosting, analytics, marketing)
- Legal and regulatory authorities if required by law
- Other third parties with the individual’s consent
All reasonable steps are taken to ensure third parties comply with privacy obligations.
4. Data Security
Appropriate technical and organisational measures are in place to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
5. Access and Correction
Individuals have the right to access and request correction of their personal information. Requests will be handled in a timely and lawful manner in accordance with the Privacy Act.
6. Overseas Disclosure
In some cases, personal information may be disclosed or stored outside Australia. Reasonable steps are taken to ensure such recipients uphold privacy protections equivalent to Australian standards.
7. Cookies and Analytics
The website may use cookies and analytics tools to enhance user experience and collect aggregated data. Users can manage cookie preferences through their browser settings.
8. Direct Marketing
Personal information may be used to send marketing communications. Individuals can opt out at any time by using the unsubscribe option in emails or contacting support.
9. Complaints
Concerns or complaints about privacy practices can be directed to the privacy contact point. If unresolved, individuals may contact the Office of the Australian Information Commissioner (OAIC).
10. Policy Updates
This Privacy Policy may be reviewed and updated periodically to reflect changes in laws, technology, or business practices. Continued use of services constitutes acceptance of any revised policy.